We hope we can answer any questions you might have in this section, if we don't please email us at email@example.com with your question and we will make sure to get back to you as soon as possible.
Are all of your products Gluten-Free?
Yes, our full range of Hot & Ice teas are Gluten-Free.
Are all of your products Vegetarian & Vegan Friendly?
Yes, our full range of Hot & Ice teas are Vegan friendly.
Are all of your products Plastic-Free?
This is something we are extremely passionate about. We were the first Tea manufacturer to introduce staple & glue free tea bags many years ago. We have also removed all plastics from our Loose Leaf Pouch & Tin range, and even more exciting is that we are the first Tea manufacturer to introduce a Non-GM Plastic Free pyramid (launching in Oct 2018).
Are your products Fairtrade?
We do have many of our products that meet the Fairtrade standard. However we also have a lot of lines that are Demeter certified, which requires us to pay a higher price for our teas. Looking after the source of our products is something we are proud of going the extra mile to do. If you have any concerns about any products that aren't Fairtrade, we would be happy to talk to you about the work we do to support our supply chain.
Are all of your products Organic?
Yes, we very much believe in The Purity Of The Source. So you can rely and every product that we sell being Organic certified, with many also being Demeter (Biodynamic) certified as well. See more about Biodynamic here.
Do you have a decaff tea in your range?
Currently we don’t offer a decaffeinated tea, many of the popular methods used to decaffeinate the teas use chemicals which as a 100% certified organic brand we do not believe in. We are currently investigating organic methods to achieve this as we understand some consumers love the taste of tea but cannot have caffeine in their drinks. As an alternative to our teas, you can enjoy our Herbal Infusions that are caffeine-free.
Do you ship worldwide?
Yes, we do ship to many countries around the world. To view shipping rates, please proceed with you order and once you have selected your products & entered your address you will see the shipping costs. If you have any issues or your country isn't showing, please contact us at firstname.lastname@example.org.
How do i manage my subscriptions?
You can manage it all in your account right here. Log in to your account at the top right of any page - highlighted below;
Once logged in, click on "Manage Subscriptions" and you can see the following:
View your upcoming deliveries.
View you current subscription/s & edit, add or cancel.
View your billing information.
View your purchase history.
If you have any questions, we are always happy to help assist and you can call us on 01908 583701 or email email@example.com