Terms and Conditions

All orders will be processed on receipt of full payment and be despatched within 10 working days.
If a product fails to satisfy please return it with the original packaging stating your concerns. We will investigate it and aim to resolve any issues mutually.

Whenever you share any facts about yourself with Hampstead, it goes no further than us. It is our commitment to comply with the following:

Our commitment on Use

When you share personal information with us, that information will be used only in direct connection with the purpose for which it was provided. If you ask for information, make a purchase, send a subscription, that's what you'll get – you won't find yourself on a new mailing list or subject to sales contacts. If we think it would be useful to you to make additional use of your data, we will specifically ask.

Our commitment on Confidentiality

We will not share your data with a third party unless we specifically ask your approval. No opt-in, no transfer. While we may hold or process your data at various places, at all times the management and handling rules under our Code of Practice will be applicable to your approval. No opt-in, no additional use. Ensure that these same commitments still apply; the only exceptions to this being in response to a court order or other legal obligation.

Our commitment on Retention

We won't keep your data longer than we need to. When its purpose has been fulfilled, it will be deleted confidentially and totally.

Our commitment on Accuracy

If we need to keep your data for the long term, we will provide a method for routinely validating and confirming that the data is accurate and will work with you to achieve this.

Our commitment on Security

Your Personal Data will be secure. If you want to know more about Hampstead’s security policies, mail us at info@hamspteadtea.com. Or call us on +441908583701

Mailing List - OPT OUT

If you do NOT wish us to store your email address for our Mailing List and/or you do NOT wish us to contact you please send us an email with 'opt out mailing list' in the subject line of the email

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

* Gift cards

To complete your return, we require a receipt or proof of purchase & a picture showing the damaged product/s on delivery.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@hampsteadtea.com.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@hampsteadtea.com 

Shipping

For returns please contact us at orders@hampsteadtea.com

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.