Delivery

DELIVERY

Standard Royal Mail 2nd Class Shipping is £3.95

Order over £15 for Free Delivery by Royal Mail 2nd Class

All orders will be processed on receipt of full payment and be despatched within 3 working days.

INTERNATIONAL SHIPPING

We do offer international shipping. To view shipping rates, please proceed with you order and once you have selected your products & entered your address you will see the shipping costs. If you have any issues or your country isn't showing, please contact us at orders@hampsteadtea.com.

RETURNS

Because our items are perishable food items, we do not usually accept returns, Unfortunately we can’t offer you a refund or exchange.

If a product fails to satisfy please return it with the original packaging stating your concerns. We will investigate it and aim to resolve any issues mutually.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUND PROCESS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hampsteadtea.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hampsteadtea.com and send your item to: Unit 9/10 TORC, Chippenham Drive Kingston GB MK10 0BZ.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping costs
To return your product, you should mail your product to: Unit 9/10 TORC, Chippenham Drive Kingston GB MK10 0BZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 FURTHER ASSISTANCE

If you have any questions, we are always happy to help assist and you can call us on 01908 583701 or email orders@hampsteadtea.com

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